Shipping and Return Policies
The mission of the Store is to promote and further classical, liberal, educational services. All of us at the Store do our utmost to provide prompt, quality service to each of our customers and we have been gratified with the overwhelmingly favorable response to and growth of our program. In order to assure our ability to continue our apostolate, we have found it necessary to develop practical and reasonable policies with respect to orders, returns, refunds, replacements and other similar matters, which are stated below.
All information (of any type whatsoever) provided to the Academy is considered strictly confidential and will not be shared with any other persons or entities without the prior permission of the customer, except at the request of the customer, unless we are required to share such information by law without giving prior notice to the customer. Shipping Time: Please allow approximately 1-2 weeks for delivery.
Book Return Policy: Book Return Policy
14 Day Return Policy for Books Only - all else is non-refundable. The 14 days begins the date of receipt of the book(s) as established by the carrier (usually UPS, Fedex or USPS) records. Any returns must be posted by the 14th calendar day after receipt of the books being returned. Return postage must to be paid by the person returning the item(s). Returned items must be received by the Academy in new condition. There is a 15% restocking fee deducted from the credit or refund check.
No Refunds for Academy Enrollment Fees, Online Class Tuition, Great Books Study Guides, Socratic Class Guides, Book Report Forms and Lesson Plans
We hire and train staff based on enrollments and tuition received and remain committed to that staff for protracted terms. Therefore Enrollment fees, tuition, charges for Lesson Plans, Book Report forms and Study Guides and Class Guides, are strictly non-refundable once ordered. Therefore, please be certain that you wish to enroll with the Academy, or to join an online class, or to purchase Lesson Plans, Book Report forms, and/or Good Books and Great Books Study Guides, before placing your order. Once your enrollment, tuition, Lesson Plan, Book Report forms or Study Guide or Class Guides order is placed, at that time it is non-refundable. However, installments in our payment plan for the online classes may be terminated at any time upon 72 hours written notice to us (email is fine) prior to the next installment charge date - otherwise the termination will be processed the next month. Any Payment Plan balances, for enrollment fees, tuition, Guides, or otherwise, outstanding the last week of May for that same academic year concluding (i.e., the one ending the same May) will be charged to your credit card in full that last week of May - no outstanding balances for an academic year will be carried beyond May of that same academic year (thus not into June or beyond except with our prior written consent).
Note re Classical Latin & Greek live classes: the tuition for these classes may be divided into two payments per semester (thus quarterly) for convenience of payment, but both quarterly payments per semester are committed to and may not be cancelled. The first quarterly payment will be charged upon enrollment, and the next on the 1st day of November, or the 15th day of March, depending upon whether the Fall or Spring semester is the one enrolled in, respectively; the second quarterly payment may not be cancelled and is due and owing on said respective date. Of course, parents may elect to pay for a full semester, or even a full academic year (two semesters) of Latin and/or Greek, in which case the no refund policy above also applies.
Insurance and Proof of Delivery
All items are shipped freight on board (FOB) the Academy Bookstore's shipping dock (usually via either United Parcel Service or the U.S. Postal Service) and shall be considered as delivered if so reflected in the records of the common carrier. Because of limitations imposed by UPS and USPS, all claims for damaged items or items not received must be made within 30 days of receipt. This means that the customer should consider purchasing shipping insurance as damage or loss during shipment is at the risk of the customer. Insurance is available upon request by the customer at the time of the order or by separate e-mail or phone call at the time of the order. The Customer will be billed for the actual insurance cost. Customer bears the risk of loss for items not insured. All items are shipped using a tracking number or delivery confirmation number issued by the common carrier. Items are considered delivered if the records of the common carrier reflect that the item was delivered as addressed. The customer is responsible for payment of all items so confirmed as delivered. There really is no other way for us to protect ourselves against shipping loss, without insuring every shipment and thus not giving our customers the option of paying for insurance or not - and most of our customers prefer to take the risk and not buy shipping insurance. We want to continue to offer them that option, since it reduces their costs by about 5-10%.
Rush Orders, Time for Delivery
Please allow approximately 1-2 weeks for ordinary, domestic US delivery. Backorders (of books currently out of stock) take longer as they are often due to publisher's decisions beyond our control. Although the bookstore does try to process orders within 48 hours (except on weekends and holidays), there is no guarantee of such, particularly during the rush season (from June through September). No refunds will be made simply because shipping takes more than 1-2 weeks - that is just the ordinary time it takes. See our refund policies, above. Please place your order well ahead of your projected start date. Customers may request Next-Day or Two-Day Air shipment but requests for shipment by Next-Day or Two-Day Air are processed as are all other orders (i.e., on a first-in, first-out basis). Once processed, such orders are then shipped via the manner requested by the customer. Acceptance of an order requesting Next-Day or Two-Day Air does not necessarily mean that the customer will receive their order within one or two days of when the order is placed. Rather, it refers to the shipping time once it leaves our dock. No refunds can be made for Next-Day or Two-Day air charges. If the common carrier does not perform as directed, the customer must seek their refund or redress solely from the common carrier (and not from us) for their failure to deliver as contracted. We will be happy to provide our customers with all relevant shipping information.
All posted shipping prices are for domestic (continental U.S.) shipments only. Foreign shipments or shipments outside the Continental U.S. will be billed based on actual cost plus associated handling. Next-Day and Two-Day Air shipping charges will be billed at actual charges. At the customer's request, we will be happy to estimate shipping and handling charges for shipments outside the continental U.S., however we will not be held responsible for the accuracy of such estimates, and only handling and actual shipping charges will be billed. Errors or Mistakes in Orders: Because all institutions are run by humans, mistakes can and will happen with orders from time-to-time. The true test of any fulfillment service is its response to mistakes that are made. Please be assured that we will at all times act promptly and in good faith to address all customer concerns and in the application of the foregoing policies. We regret their length and detail but that is life in the modern world where we must deal with numerous folks we do not yet know, on a daily basis. Thank you. The Academy complies with all federal and state rules and regulations and does not discriminate on the basis of race, color, gender, creed, marital status, age, disabled or Vietnam-era veteran, or disability as defined by applicable state and/or federal regulations or statutes, or national or ethnic origin in the administration of its educational policies, admissions policies, and other school-administered programs. The Academy is an Equal Opportunity employer.
While we have not had a single instance necessitating the following policy, in over ten years of operation, like all educational institutions the Academy reserves the right to dismiss students for improper behavior, either by the student, their siblings or their parents. Reasons would include (but are not limited to): persistent incivility or rudeness to our staff or other students; failure to observe class rules, instructions by moderators, and/or decorum online; harassment of other students or staff in any manner; use of inappropriate language either online or in correspondence to us; misuse of Academy equipment or materials (not purchased); yelling or shouting at staff or other students. The Academy reserves the sole and exclusive right to determine when and if any of these policies have been violated, leading to dismissal of the related student(s), or to decide whether a warning is merited in advance of any dismissal, or not. In the event of a dismissal for violation of this policy, there will be no refund of any amounts paid for enrollment fees for any student dismissed, regardless of when paid. This includes any Socratic discussion group tuition and regular enrollment fees. Any services paid for with such forfeited enrollment fees and/or tuition would be terminated. If the parents are the cause for the dismissal, the Academy reserves the right to dismiss any/all of their children, as circumstances seem best to dictate to the Academy. The Academy reserves the right not to accept enrollments, for the same reasons. Again this has not happened and we hope it will not ever be necessary. This policy exists in order to enable the Academy to maintain its pleasant and encouraging educational environment, if faced with this problem. The Academy complies with all federal and state rules and regulations and does not discriminate on the basis of race, color, gender, creed, marital status, age, disabled or Vietnam-era veteran, or disability as defined by applicable state and/or federal regulations or statutes, or national or ethnic origin in the administration of its educational policies, admissions policies, and other school-administered programs. The Academy is an Equal Opportunity employer.
Class or "Track" Changes and Program Cancellation
We reserve the right to change, modify or cancel any or all Great Books Program, Socratic or other online classes, including but not limited to times, moderators or online locations, at any time, if circumstances warrant (for example, low enrollment in a given class), in our sole discretion. In that event, any portion of tuition not already used would be refunded on a prorated basis of 1/32th per each week of scheduled class or exams remaining (i.e., of the 9 month September-May academic year) at the time of cancellation. Students wishing to change "tracks" or programs from a less expensive one to a more expensive one, may have their paid-in tuition and enrollment, calculated from the time we receive written notice of the change (email is fine), fully credited towards the new "track" or program tuition and enrollment, however there are no refunds of amounts already paid in (see refund policies, this page, above, for more detail).
Please send all checks and money orders to: P.O. Box 25777, Colorado Springs, CO 80936.
Regarding Holy Apostles College & Seminary courses:
Students may quit the A.A. track at any time, with no further financial obligation; however payments already made (monthly or per semester) are nonrefundable except for the five Holy Apostles College & Seminary courses: Holy Apostles grants tuition refunds to students who have officially withdrawn from class(es) on the following schedule: Prior to first day of classes, 100% refund; by the first Friday of classes, 75% refund; by the third Friday of classes, 50% refund; by the fifth Friday of classes, 25% refund; after the fifth Friday of classes, no refund. Holy Apostles College & Seminary sets their own refund policies and these may change without notice, so be sure to check their catalog and/or website to determine what refund policies are currently in effect.What this means for A.A. track students is that when they decide to take the five Holy Apostles courses in 11th and/or 12th grade, or later, the foregoing Holy Apostles refund policy (or its subsequent revision) applies to those courses only, and only for the portion of the $325 monthly payment or that portion of the $1,875 Semester payment that applies to those courses. To calculate that amount you would need to contact us.